Our Policies

Our Policies

We are a physician lead, medical spa. Every appointment is tailor made for you and your skin or body concerns. We provide a bespoke approach for each client to achieve optimal health, wellness & beauty.

New Clients

We ask that all new clients arrive 15 minutes before their appointment time to fill out our client intake. These forms are necessary for optimal treatment results and identifying any medical conditions our trained staff need to be aware of.

All clients will be required to pay a $100 deposit. The deposit will secure your appointment time and go towards the cost of the service. Our deposits are non-refundable.

All Clients Etiquette

Not showing on time to your appointment may result in a reduction of your services, though you will be charged for a full service price.

Bookings that include 6 or more clients will have an 15% gratuity added to their bill. Additional tipping is optional, but appreciated for the excellent service provided by our team.

Gratuities are not mandatory, but are truly appreciated by our dedicated team. It is customary to leave 15 to 20% of the service value.

Cancellation Policy

We hope you do not need to cancel, but if so, we appreciate notice as follows. Our Cancellation policy is 48 hours prior to treatment for individuals and 1 week for parties of 4 or more. At the time of booking, we will require a $100 deposit to hold your reservation.

For individuals:

If you cancel within 48 hours of your appointment, a 25% charge will be applied. Should you cancel within 24 hours, a 50% charge will be applied.

A “no show” for an appointment will result in a non-refundable charge for the full cost of the service.

For parties of 5 or more:

If you cancel within 1 week of your appointment, a 25% charge will be applied for each member of the group. Should you cancel within 48 hours, a 50% charge will be applied for each member of the group.

A “no show” for a group appointment will result in a non-refundable charge for the full cost of the group’s treatments.

Product Policies

Due to the nature of the products sold at our clinic and in our online shop, Skin Med Spa does not offer refunds nor accept returns or exchanges.

What if the product isn’t right for me?

Prior to placing your order, if you are trying out a new product for the first time or unsure if a certain product will cause a reaction or irritate your skin, please call us, email us or request a free consultation so we may properly assess your skin’s condition and its needs. We do not offer returns, refunds or exchanges for personal taste, change of mind or if you simply feel the product is not right for you.

Services Policies

Due to the nature of the services offered at our clinic individual results may vary, Skin Med Spa does not offer refunds on any services.

COVID Policies

*Due to COVID-19 masks are mandatory for all appointments.

At Skin Med Spa, we are dedicated to protecting the safety of our clients, team members and the general public, while maintaining our high standard of quality care. Although we have always followed strict protocols regulated by Health Canada, prior to the effects of COVID-19, we have now adopted extra safety precautions and place even greater emphasis on deep cleaning. We remain committed to continually evaluating what must be done to meet the needs of our clients and adhere to (and exceed) both Centers for Disease (CDC) guidelines and provincial regulations.

We will be pre-screening all clients that are scheduled to come into our clinic. This will be sent to clients electronically and must be completed prior to their appointment. All clients will then be screened again upon arrival to the clinic as well as have their temperature checked.

We have implemented a policy for the safety and testing of our staff members, which includes daily screening and temperature checks.

We are so excited to welcome you back and look forward to continuing to help our clients look and feel their best!

If you are experiencing one or more of the following symptoms, please refrain from entering the clinic. Should you develop any symptoms prior to your appointment, please contact the clinic to reschedule your appointment.

• Fever
• Fatigue
• Cold or flu like symptoms
• Difficulty breathing
• Shortness of breath
• Congestion
• Lost in taste or smell
• Shakes, chills, nausea or vomiting